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Privacy Policy for Cuebic AI

Last Updated: August 27, 2025

Effective Date: August 27, 2025

Introduction

Welcome to Cuebic AI. At Cuebic AI ("we," "our," or "us"), we are committed to protecting your privacy and being transparent about how we handle your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, services, and website.

By accessing or using Cuebic AI, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use our services.

Information We Collect

We collect information directly from you, automatically, and from third parties:

Personal Information You Provide

  • Account registration details (name, email address, username)
  • Billing information (e.g., address, invoicing info)
  • Communications with our support team
  • Survey responses and feedback

Note: We do not store your full payment card information. All payment processing is securely handled by third-party providers such as Stripe.

Information Collected Automatically

  • Platform usage data (instance creation, tool usage, interactions)
  • Device information (IP address, browser type, operating system)
  • Log data (access times, pages viewed, features used)

User Instance Data: Data generated within user instances is temporarily stored in Redis cache to display content to the user. We do not store this data permanently.

Information from Third Parties

  • Data from social media or other platforms when you connect your account

How We Use Your Information

We use your information to:

Service Provision and Operation

  • Create and manage accounts
  • Process transactions and credit top-ups
  • Provide, maintain, and improve our services
  • Customize your experience

Communication

  • Send technical notices, updates, and security alerts
  • Respond to support requests and feedback
  • Send promotional communications (you may opt-out at any time)

Analytics and Improvement

  • Understand platform usage and user behavior
  • Develop new features and improve services
  • Conduct research and analysis

Security and Protection

  • Detect, prevent, and address fraud, abuse, and security risks
  • Protect our rights, property, and users

Legal Compliance

  • Comply with legal obligations and enforce our Terms of Service

Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process personal data based on:

  • Contract: To provide our services
  • Consent: When you have given clear consent
  • Legitimate interests: Improving services, marketing, and security
  • Legal obligation: Compliance with laws

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience:

  • Essential: Required for platform functionality and security
  • Performance/Analytics: Help us understand how our platform is used
  • Functionality: Enhance personalization and features
  • Targeting: Deliver relevant ads and track campaigns

You can manage cookies via your browser settings. Blocking essential cookies may limit platform functionality. For EU users, non-essential cookies require explicit consent.

Third-Party Services and Data Sharing

We may share information with:

Service Providers

  • Payment processors (Stripe) for transactions
  • Cloud providers (Supabase) for secure data storage
  • Analytics services for usage insights
  • Customer support tools

Legal Requirements

  • Compliance with legal obligations or requests from authorities
  • Protecting rights, property, or safety

Business Transfers

  • During mergers, acquisitions, or sale of assets

Note: All third parties must comply with data protection laws. We do not allow them to use your data for unrelated purposes.

Data Retention

We retain personal information only as long as necessary for:

  • Service provision
  • Legal, accounting, or reporting obligations

User instance data in Redis cache is temporary and deleted once no longer needed.

Data Security

We implement strong security measures:

  • SSL encryption for all data transmissions
  • DDoS protection and monitoring
  • Instance isolation between users
  • Access controls and authentication
  • Regular security assessments

While we take robust precautions, no system is fully impenetrable.

International Data Transfers

Data may be transferred outside your country, including the US. Appropriate safeguards such as standard contractual clauses are used for such transfers.

Your Rights

Depending on your location, you may have:

  • Access, Rectification, Erasure, Restriction, Data Portability, Objection, Withdraw Consent

Certain rights may not apply to data required for legal or operational purposes. Contact us at [email protected] to exercise your rights.

Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect information from children. If discovered, such data will be deleted.

Changes to Policy Updates

Cuebic AI reserves the right to modify this Privacy and Policy at any time. Users will be notified of significant changes via email or platform notice. Continued use of our services after changes constitutes acceptance.

Contact Us

For questions about these Privacy Policy:

Email: [email protected]